Privacy Policy

Botanica (“Botanica,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, phone number, billing address, and shipping address.
  • Order details, purchase history, returns, refunds, and customer-service communications.
  • Payment-related information processed by our payment providers.
  • Device information, IP address, browser type, operating system, cookie identifiers, and website activity.
  • Marketing preferences and information about how you interact with our emails or advertisements.
  • Any other information you voluntarily provide to us.

How We Use Your Information

We may use your information to:

  • Process, fulfill, and deliver your orders.
  • Send order confirmations, shipping updates, and service-related messages.
  • Provide customer service and respond to questions.
  • Manage returns, replacements, refunds, and disputes.
  • Detect fraud, unauthorized transactions, or security threats.
  • Improve our website, products, advertising, and customer experience.
  • Send promotional emails or messages when you have agreed to receive them.
  • Comply with applicable legal, tax, accounting, and regulatory obligations.

How We Share Information

We may share information with companies that help us operate our business, including:

  • Shopify and other website-hosting providers.
  • Payment processors.
  • Shipping carriers and fulfillment partners.
  • Customer-support providers.
  • Analytics and advertising providers.
  • Email and SMS marketing platforms.
  • Accountants, attorneys, insurers, and professional advisers.
  • Government authorities when disclosure is legally required.

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some U.S. privacy laws.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, understand website traffic, prevent fraud, and measure or personalize advertising.

You can control cookies through your browser settings and any privacy controls displayed on our website. Disabling certain cookies may affect how the website functions.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those emails. You may continue to receive transactional messages concerning orders, payments, shipping, or customer-service requests.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of certain personal information.
  • Obtain a portable copy of certain information.
  • Opt out of certain targeted advertising, selling, or sharing activities.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request, where applicable.

To submit a request, contact us at [privacy email address]. We may need to verify your identity before completing your request.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and products are not directed toward children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.