Return and Refund Policy

We want you to feel confident when ordering from Botanica. Please review this policy before making a purchase.

30-Day Return Period

You may request a return within 30 days after your order is marked as delivered.

To qualify for a return, the product must be:

• Unopened and unused.
• In its original packaging.
• Sealed and in resalable condition.
• Accompanied by your order number or proof of purchase.

Opened Supplement Products

For health and safety reasons, opened, used, or unsealed supplement products cannot be returned unless the item arrived damaged, defective, contaminated, or materially different from what you ordered.

Starting a Return

Before returning an item, contact us at [support email address] and provide:

• Your full name.
• Your order number.
• The reason for the return.
• Photographs when the item is damaged, defective, or incorrect.

Returns sent without prior authorization may not be accepted.

Approved returns must be mailed to:

[full return address]

Do not return an order to the address shown on the shipping label unless our support team confirms that address.

Return Shipping

Customers are responsible for return-shipping costs for preference-based returns.

Botanica will cover reasonable return or replacement costs when we shipped an incorrect item or the product arrived damaged or defective.

Original shipping charges are non-refundable unless the return resulted from an error by Botanica.

Damaged, Defective, or Incorrect Items

Please inspect your package when it arrives. Contact us within 7 days of delivery if your order is damaged, defective, incomplete, or incorrect.

Include clear photographs of:

• The product.
• The packaging.
• The shipping label.
• Any visible damage.

After reviewing the claim, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

We cannot accept returns for:

• Opened, used, or unsealed supplements.
• Products damaged through misuse or improper storage.
• Gift cards.
• Final-sale items clearly identified before purchase.
• Items returned after the applicable return period.
• Unauthorized returns.

Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order. We can cancel an order only if fulfillment has not started.

An order cannot normally be canceled once it has been packed, transferred to a fulfillment partner, or shipped.

Refused and Undeliverable Packages

If a package is returned because the customer provided an incomplete or incorrect address, refused delivery, or failed to collect the package, shipping and handling costs may be deducted from the refund.